Functional Application Manager CAD / PLM

Operates globally across various industries with a sector focus on offshore wind, geothermal, oil & gas, and civil industries. Part of the CAD PLM Team based in Rotterdam, the Netherlands.

• Minimum of 2-3 years' experience in an IT environment, preferably in offshore or engineering sectors.
• Bachelor's degree or equivalent ability.
• General engineering understanding along with knowledge or keen interest in IT.
• Fluency in English (verbal and written).
• Strong customer relationship skills.
• Ability to work under pressure and manage tight deadlines.
• Flexible working hours, including potential evening or weekend work.

Nice to have:

• Experience in a global business environment.
• Demonstrated ability to communicate effectively at various organizational levels.
• Proactive identification of opportunities for service quality improvement.
• Willingness to travel occasionally as part of the role.

• Fast and effective 2nd line incident resolution using the BMC ITSM tool.
• Collaboration with other IT departments and business key users to resolve complex issues.
• Timely delivery of service requests.
• Functional requirements analysis.
• Conducting test activities for changes and projects.
• Maintaining up-to-date application documentation for IT and business users.

Location: Rotterdam, the Netherlands