Software Engineer II (SRE)

Zendesk is a company that powers billions of customer service conversations globally. The Edge Engineering team manages critical infrastructure including CDN, cloud firewall, load balancing, and proxying tiers, focusing on best practices, modern technologies, observability, and system resilience.

• Experience with HTTP, TLS, load balancing, reverse proxying, CDN.
• Proven experience with Go.
• Experience in DevOps or production engineering roles on high-traffic, customer-facing distributed systems.
• Experience shipping scalable server-side solutions in continuous integration environments.
• Proactive team member improving processes and procedures.
• Experience planning deployment of complex changes and long-term design decisions.
• Preferred: experience in modern SaaS companies.
• Preferred: hands-on experience with Linux, Docker, Kubernetes.
• Preferred: hands-on experience with AWS or similar cloud platforms.
• Preferred: knowledge of caching and CDN solutions (Cloudflare, CloudFront, Fastly).
• Preferred: experience with cloud-based observability tools for metrics and traces.

• Build and manage the proxy tier servicing billions of HTTP requests per day.
• Manage the global CDN platform delivering assets efficiently to clients' browsers.
• Collaborate with a team of experienced engineers.
• Ship code to production to improve user experience.
• Review peers' code, changes, and deployment plans.
• Use technologies such as AWS, Cloudflare, Kubernetes, Terraform, and Go.
• Apply DevOps best practices: build and run the systems.

• This role requires attendance at the local office part of the week; specific schedule determined by the hiring manager.
• Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion.
• Reasonable accommodations are available for applicants with disabilities.