Head of Control Centre

The Head of Control Centre is a newly established leadership role at HSBC Technology Poland, created to consolidate and unify critical operational disciplines within the Client Connectivity department. The role focuses on risk, resilience, cyber, release, and environment management, aiming to establish a single point of accountability and a mature, proactive control environment.

• Strong technology risk/control leadership experience within financial services, operating at senior level with clear accountability for outcomes.
• Deep knowledge of risk and control frameworks, with a proven track record of designing, implementing, and embedding them at scale.
• Demonstrable expertise across at least two disciplines: operational resilience, cyber/fraud, and/or release/change management.
• Engineering empathy and credibility, able to partner effectively with software engineers and understand modern delivery practices and constraints.
• Automation and AI mindset, with the ability to identify operational pain points and work with engineering/data teams to deliver measurable efficiency and control improvements.
• Proven leadership in matrixed environments, motivating cross-functional teams and driving alignment across distributed stakeholders.
• Excellent senior stakeholder management, able to influence and challenge constructively at senior and executive level.
• Strong judgement and governance capability, including analytical problem-solving in ambiguity and experience preparing materials for regulators, audits, and governance forums.

• Consolidate Control Centre activity across Client Connectivity, mapping all risk, resilience, cyber, release and environment management work and removing duplication.
• Stand up a unified Control Centre operating model, defining clear ownership, standards, governance, and consistent ways of working across the department.
• Build and lead a high-performing team, bringing together dispersed colleagues into a cohesive function with shared goals, aligned processes, and strong engagement.
• Own the department’s risk and control framework, driving a proactive risk culture where issues are identified, assessed, remediated, and evidenced effectively.
• Lead audit, compliance and regulatory engagement, acting as the single point of accountability and producing clear reporting for senior management and governance forums.
• Own operational resilience outcomes, including critical service identification, impact tolerances, business continuity, disaster recovery testing, incident management, and lessons learned.
• Lead cyber, fraud and surveillance controls for Client Connectivity, partnering with Group Information Security and representing the function in relevant governance forums.
• Govern change and release management, ensuring end-to-end visibility of changes, consistent risk assessment and approval, quality metrics, and safe, frequent delivery through modern engineering practices and automation/AI where appropriate.