UX Product Researcher

Fundraise Up is a global fundraising platform designed to make donating to nonprofits fast, seamless, and accessible. The platform powers tens of millions of dollars in donations monthly and serves nonprofit organizations worldwide, including UNICEF and the Alzheimer’s Association. The company operates in the enterprise segment with a large product ecosystem including checkout experiences, customizable widgets, portals, admin tools, and internal apps. The distributed team consists of 160+ product professionals mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

• Proven experience running research end-to-end with high ownership.
• Strong methodological toolkit and judgment to select appropriate methods and explain trade-offs.
• Experience working across both B2C and B2B products and audiences.
• Fluent English for moderating and presenting research.
• Ability to work with analytics tools, read dashboards, spot anomalies, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
• Ability to collect input from multiple teams and turn it into testable research questions.
• High research quality standards with structured methodology and ethical practice.
• Ability to manage recruiting platforms and handle logistics independently.
• Use AI tools to assist with operations and synthesis while maintaining human judgment and methodological rigor.
• Understanding of core marketing terms and their impact on research and insights.
• Ability to run a "research radar" to keep the team updated on internal learnings, market moves, and UX/product sources.
• Exceptional empathy and care for people, approaching participants with respect, sensitivity, and high ethical standards.

Strong plus:

• NN/g certifications.
• Academic/scientific research background (graduate/PhD track).
• Experience with PostHog, Tableau, or similar analytics tools.
• Experience with Productboard or other insights repository tools.
• Mentoring or teaching experience (workshops, onboarding, sharing research craft).

• Take a research initiative from the quarterly plan and run it end-to-end: intake brief, write methodology, conduct research, analyze, synthesize, present, and push actions.
• Choose the appropriate research method based on uncertainty level, business goals, and timeline (e.g., interviews, usability tests, surveys).
• Set up research logistics including access to tools/data, participant scheduling, confirmations, session logistics, note-taking, recording, and documentation independently.
• Collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics and convert them into testable research questions.
• Monitor product analytics dashboards and reports, work with analysts to identify anomalies or drop-offs, form hypotheses, and prioritize validations through research.
• Produce actionable outputs such as key findings, decisions, trade-offs, risks, and clear recommendations supported by evidence.
• Regularly review existing research, past studies, and competitor insights to synthesize known information before conducting new research.
• Ensure user needs and constraints are represented in product decisions.

All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from the company.

Fundraise Up is an equal opportunity employer committed to diversity and inclusion, not discriminating based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected characteristic in the countries where they operate.