Enterprise Technical Account Manager

At Keywords Studios, established in 1998 and listed on the London Stock Exchange’s AIM since 2013, the company is the world’s leading provider of technical and creative services to the global video games market. It employs 12,000 people across 70+ studios in 26 countries, offering graphic art asset production, game development, audio, testing, localization, and customer support services to leading video game developers and publishers. Keywords Studios has a history of organic and acquisition-led growth, having completed over 50 acquisitions since 2014.

• 5-7+ years of account management experience supporting game industry customers.
• Experience engaging with game publishers at the highest organizational levels (CxO, Studio Head, SVP, VP).
• Experience managing and growing an existing book of business exceeding $20M+ ACV.
• Experience selling to or working within the Player Engagement ecosystem.
• High attention to detail and ability to deliver as a trusted advisor for customers.
• Superb written and verbal communication skills.
• Willingness to travel as required.
• Self-motivated and able to operate in a remote environment.

• Build and execute enterprise account plans including defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
• Work closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health, including owning overall account strategy, legal and billing discussions.
• Increase overall customer usage of the Helpshift platform and services.
• Report on weekly, monthly, and quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
• Receive and respond to customer RFI / RFPs.
• Use existing networks within the games industry to open doors and create new opportunities for Keywords, focusing on introducing Player Engagement Services.

Keywords Studios does not consider unsolicited resumes or contact from unauthorized third parties, including recruitment or placement agencies, unless a valid agreement is in place. Unauthorized third-party fees will not be compensated. Candidates are expected to conduct themselves honestly and independently during the hiring process and refrain from using AI assistance or third-party tools that could affect the authenticity of assessments.