Helpdesk / IT Support Specialist (1st Line Support)

People More is a technology company working on projects for a large client base domestically and internationally. They build projects from scratch or support partners' solutions, covering UX, UI, frontend, backend, and mobile development. The company operates with a small team and an international working environment.

• Experience in Helpdesk / Service Desk / IT Support roles
• Knowledge of Windows and Microsoft 365
• Knowledge of Active Directory
• Basic knowledge of Entra ID
• Experience working with Jira or another ticketing system
• Ability to troubleshoot hardware and network-related issues
• Good communication skills and user-oriented attitude
• Very good English and Polish

• Handling user requests via hotline and Jira
• Supporting end users with hardware and system-related issues
• Supporting Windows users and software installation
• Managing user accounts in Active Directory
• Managing access groups and password resets
• Supporting Microsoft 365 and Entra ID
• Supporting MFA, logins, and cloud services
• Supporting Outlook users and basic Microsoft Exchange administration
• Diagnosing basic LAN/WLAN network issues
• Supporting IT assets in SAP
• Providing on-site desk-side support
• Diagnosing and resolving hardware-related issues
• Handling IT equipment deliveries and distribution