IT Delivery Lead

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 420+ experts and a client base of Fortune 500 companies, there’s no better time to advance your career at C&F.

• Minimum 10 years of experience in IT project or program delivery, including data or cloud-focused engagements.
• Hands-on experience leading IT projects end-to-end, enabling review of estimates, evaluation of risks and challenging delivery plans confidently.
• Strong understanding of data and cloud technologies (e.g., Azure, AWS, GCP, data platforms, analytics solutions).
• Proven ability to manage senior client stakeholders and build long-term relationships.
• Experience preparing and managing Statements of Work (SOWs) and delivery-related project documentation.
• Excellent communication, negotiation and relationship-building skills.
• Ability to work in a dynamic environment and guide multiple delivery streams.
• Experience managing financial aspects of delivery (budgeting, forecasting, margin control).
• Familiarity with Agile frameworks (Scrum, SAFe) and modern delivery methodologies, with a focus on T&M projects.
• Understanding of data governance, data quality and enterprise data architecture concepts.
• Readiness to occasionally work outside standard European business hours to collaborate with the North American team.
• Very good command of English (C1–C2) and Polish.

Delivery & Commercial Management:

• Oversee successful delivery of projects across assigned accounts and clients.
• Own project estimations and validate delivery assumptions to ensure feasibility and alignment.
• Create and maintain Statements of Work (SOWs), including scope, commercial terms and high level delivery structure.
• Define and approve the initial project budget and timeline.
• Lead team resource allocation and ensure appropriate staffing models across engagements.
• Own delivery P&L for assigned engagements, including revenue, margin, utilization and cost control.
• Track and report delivery KPIs (e.g., margin, burn rate, velocity, predictability, client satisfaction/NPS).

Delivery Governance & Risk Awareness:

• Monitor delivery progress through PM-led plans, providing oversight and guidance.
• Use IT project management experience to assess project plans, identify risks, challenge assumptions and recommend improvements.
• Ensure Project Managers follow delivery best practices and governance standards.
• Support escalation management and ensure transparent communication with internal and external stakeholders.
• Establish and enforce delivery governance frameworks (RAID logs, financial tracking, change management, stage gates).
• Ensure compliance with data governance, security and regulatory requirements (e.g., GDPR, data privacy, access control).

Client & Stakeholder Management:

• Act as a senior delivery partner for client leadership, maintaining strong relationships built on trust and transparency.
• Participate in proposal reviews, SOW discussions and delivery planning activities as a consultative partner.
• Ensure high client satisfaction and alignment of expectations throughout the engagement lifecycle.
• Drive account growth through identifying upsell and cross-sell opportunities in collaboration with sales and account teams.
• Support pre-sales activities including solution shaping, estimation and delivery approach definition.

Cross-Team Collaboration:

• Work closely with Project Managers, Architects, Data Leads and Engineering teams to ensure cohesive execution.
• Support the PM in mobilization activities, internal kick offs and client touchpoints.
• Promote a culture of continuous improvement, collaboration and delivery excellence.
• Define and evolve the delivery operating model (Agile/SAFe, hybrid delivery, ways of working).
• Mentor and coach PMs and delivery teams to improve delivery maturity and consistency.