Infrastructure Monitoring Analyst (with French)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2025 global revenues of €22.5 billion.

• Very good verbal and written French language (C1 level or higher) and English at a communicative level (B2 level or higher)
• Customer support experience and customer-focused attitude
• Very good IT knowledge: especially about ServiceNow at proficient level, and Linux at least intermediate level
• Good interpersonal and communication skills
• Experience in Infrastructure Monitoring or IT Support area, including dispatching of tickets, providing training for new joiners and reporting

• 24x7 monitoring of ticketing tools, applications or monitoring tool consoles and take actions as per defined process
• First level troubleshooting and resolution of auto generated incidents for Server, Database, Storage and Network technologies (PP, PM, P4 priority)
• Perform daily health checks and take actions as per defined process if any anomalies found
• Handle deployments on production environment
• Call-out or escalate to LM or other stakeholders in case of any incident as per defined process
• Coordination, cooperation and follow up with resolving teams and internal and external stakeholders
• Prepare and send daily, weekly or monthly operations or status reports and present data in front of external stakeholders

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Evaluation is based on qualifications and performance, not personal characteristics.