UX Designer

As a member of global User Experience Team at ESET headquarters, you will utilize your previous experience to shape the future of ESET security products and services for business customers around the world, including some of the most famous global corporations (airlines, banks, car manufacturers and others).

ESET is a leading creator of security solutions and protects customers in 200+ countries and to continue to provide a world-class experience for our users and we are expanding our UX efforts and team.

We work in a hybrid mode - we offer up to 12 days of Home Office monthly, our office is situated in Cracow.

Bonus: we offer yearly bonus in the amount of up to 14%, performance dependent.

• At least 5 - 6 years of experience with UX-related work
• Experience working on complex digital products
• Relevant education (UX, Interaction Design, Visual Communications, Architecture, Product Design or similar)
• A proactive “can-do” attitude is must :)
• Analytical and problem-solving skills
• Ability to understand technical topics quickly
• Excellent communication, cooperation, and presentation skills to wide range of audiences
• Fluent English (verbal and written)

Nice to have:

• Experience with B2B products
• Experience with Service Design
• Experience with usability testing and analytics

As a senior member of the User Experience team, you will lead and own the design of user experiences across multiple products or complex touchpoints. You will collaborate with variety of stakeholders including product management, solution architects, engineering, marketing, and business leadership to define the best possible experience for our users.

You will be responsible for end-to-end design execution, contribution to UX strategy, ensure consistency and quality of user experience across ESET Business ecosystem by aligning with design patterns and usability best practices throughout the design process, including research, design, validation, and iteration of design solutions.

From antivirus applications for families to Extended Detection & Response platforms for security-forensics-experts, we provide a broad portfolio of interesting solutions to vastly different groups of customers. Our products are highly interconnected, run on all modern platforms such as Windows, macOS, Linux, Android, iOS, and the web and in many cases on more than one of those. ESET also provides many services to customers and partners which in turn are connected to our products. This makes ESET an unusually interesting challenge for new and also experienced designers.

Based on your skills, interests, and projects, you will:

• Lead the design of complex user journeys and flows to ensure the best end-to-end experiences across multiple touchpoints for our users
• Drive collaborative design iterations with cross-functional stakeholders, influencing decisions and alignment
• Plan and conduct design validation through usability testing, data, and analytics, translating insights into actionable improvements
• Actively contribute to and help shape broader UX initiatives, processes, and best practices within the team

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We are a proud signatory and ambassador of the Diversity Charter.* We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.