Servicenow Developer

DCG is a space where business needs and people's ambitions meet. They help candidates find an environment to develop and help companies build effective teams by closely listening and responding to what is important to them, creating lasting and valuable relationships.

• Minimum 5 years of IT relevant professional experience and minimum 2 years at similar position
• English level: B2 confirmed by a certificate or willingness to take the exam
• ServiceNow Certified Application Developer certificate or equivalent is required
• ServiceNow Certified System Administrator certificate or equivalent is required
• Practical hands-on experience designing ServiceNow platform solutions (advantageous)
• Excellent practical hands-on experience with requirements gathering, analysis and project management
• Excellent practical knowledge of ServiceNow products portfolio
• Excellent practical knowledge of Service Management
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.)
• Excellent practical hands-on experience in configuring, developing and maintaining ServiceNow platform (experience with on-prem will be advantageous)
• Experience in creating customized solutions of the ServiceNow platform
• Experience in administration and maintenance of ServiceNow in a devops role
• Experience in managing the backend of ServiceNow platform in on-prem setup (advantageous)
• Experience in creating SOPs and other technical documentation
• Well understanding of complex information systems and their interoperability
• Knowledge of IT security standards

• Develop and configure the ServiceNow platform, including implementation of new functionalities and customizations
• Analyze business requirements and provide recommendations for solution implementation
• Develop, modify, and maintain platform code and configurations
• Perform testing, validation of changes, and ensure system integrity through code reviews
• Collaborate with ServiceNow Architect and Administrator on project delivery
• Maintain and administer the ServiceNow environment (patching, upgrades, performance tuning, and system maintenance)
• Ensure proper integration of ServiceNow with external systems
• Handle incident resolution, bug fixing, and implementation of standard changes
• Maintain up-to-date technical documentation, SOPs, user guides, and knowledge base articles
• Support architecture design, project planning, security, and disaster recovery activities
• Contribute to solution design and propose technical improvements
• Support daily operations and platform development activities across teams
• Perform other duties as assigned by the team leader