Staff Software Engineer - Production Engineering

Snowflake is a company focused on powering the era of the agentic enterprise by integrating AI as a core collaborator in work processes. The Production Engineering Team is responsible for driving reliability tools and processes to ensure a top-tier customer experience, including championing Service Level Objectives (SLOs), building infrastructure for rapid detection of reliability issues, and engaging in system health verification after releases.

• Bachelor's degree in Computer Science, a related technical field involving software engineering, or equivalent practical experience.
• Proficient in at least one modern programming language, preferably Golang.
• Systematic problem-solving methods, effective communication skills.

Preferred qualifications:

• 10+ years industry experience designing, building and supporting large scale systems in production.
• Experience in modern observability tools and production monitoring practices.
• Experience with capacity and load testing of distributed applications.
• Experience with containers and container orchestration systems such as Kubernetes.
• Experience in deploying, managing, and operating scalable and fault tolerant Linux infrastructure.
• Experience with the SLO-driven reliability management processes.
• Hands on experience with one or more public cloud providers (AWS, Azure, or GCP).
• Ability to spot systematic issues, define roadmaps and guide other engineers to resolve them.

• Lead the improvement of the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
• Drive scaling systems sustainably by automation; drive changes that improve reliability and velocity.
• Establish and practice low noise incident response rotations and blameless postmortems to prevent problem recurrence.
• Write and review code. Develop documentation and capacity plans, and debug the hardest problems on large distributed systems.
• Collaborate with software engineers to establish, maintain, and optimize functional and performance SLOs.
• Participate in a 24x1 on-call rotation.