ServiceNow Developer with IRM (f/m/x)

The ServiceNow team at Sii delivers services to clients across various industries in Europe and the United States. They specialize in enhancing customer platforms, optimizing and digitalizing process workflows, and expanding the platforms used within clients’ organizations. Their expertise covers the following modules: ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and IRM within the ServiceNow ecosystem.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland, employing more than 7,300 professionals and implementing projects for clients worldwide. The company has won the Great Place to Work title 10 times in a row.

• Minimum 5 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, and Service Request Management
• Previous work with the ServiceNow IRM (Integrated Risk Management) module, including configuration of Risk Management, Policy and Compliance Management, Audit Management, and Vendor Risk Management
• Knowledge of risk assessment methodologies, control testing, issue management, and implementation of compliance frameworks within ServiceNow IRM
• Ability to configure risk statements, control objectives, risk indicators (KRI), and reporting dashboards in IRM
• An organized and focused approach to work
• Strong analytical and communication skills
• Fluent in Polish required
• Residing in Poland required

Nice to have:

• Relevant ServiceNow certifications

• Creating and maintaining existing documentation
• Taking part in the testing and deployment activities
• Participating in requirement analysis and review sessions, design reviews, and Scrum meetings
• Executing platform upgrades, including skipped records review
• Performing administration duties, configuration tasks, and general activities in ServiceNow, including standard configuration, security, workflow, data management, and integration
• Identifying opportunities for potential automation to enhance the end-user experience with the platform
• Developing scripts in various areas (Business Rules, UI Actions, Access Control Lists, UI Policies, UI Pages)
• Creating, customizing, and modifying Flow/Workflow, portals, and widgets
• Setting up dashboards with reporting capabilities
• Integrating with 3rd party tools and other ServiceNow instances (including out-of-the-box APIs and REST/SOAP web services)
• Validating the technical solution before deployment

Employment decisions are made solely on qualifications and competencies. The company is committed to equal and fair treatment regardless of legally protected characteristics and promotes a diverse and inclusive work environment in compliance with anti-discrimination laws.

Fluent Polish language and residing in Poland are required.