Senior Control Manager (CTO Infrastructure – Enablement)

HSBC is one of the world’s largest banking and financial services organisations serving more than 40 million customers worldwide through a network covering 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre providing specialised services ranging from technology transformation to operations managing 1.7 trillion payments a year. The GCIO Chief Control Office (CCO) team enables the bank to operate within its risk appetite by providing operational risk and control expertise, technical knowledge, and understanding of the businesses served. Key activities include implementation and oversight of the Group’s Risk Management Framework, controls assessments, risk governance, and maintaining relationships with regulators and external partners.

• At least 5 years of hands-on experience within IT infrastructure and technology control capabilities either directly or as a 1/2/3LOD control management function.
• At least 5 years of hands-on experience and subject matter expertise in management of operational risk, non-financial risk and/or technology & cyber risk.
• Experience across Data, IT, Operations, Risk Management, and/or Audit roles requiring management of diverse risk types is desirable.
• Financial Services or other highly regulated industry experience/exposure is preferred.
• Strong communication skills to influence and challenge stakeholders.
• Ability to work independently with limited supervision.
• Ability to present complex issues concisely to senior partners using non-technical language.
• Experience dealing with regulatory bodies engagement.
• Active industry recognized certificates will be an asset, e.g. CISA, CISSP, CRISC, CCSP.

• Partner with the GCIO CCO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group.
• Be a leader within the GCIO Chief Control Office (GCIO CCO) Function supporting the Technology Infrastructure area of the Chief Technology Office within HSBC, specifically IT risks and controls of Configuration Baselines, Evergreening/Obsolescence, IT Asset Management, Capacity Management, IT service Acceptance.
• Act as trusted advisor for senior management by partnering to manage operational risk including risk assessments, control environment, issues management, and audits.
• Promote accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours.
• Provide specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours.
• Advise and design processes and controls in a commercially viable, practical and effective manner.
• Identify trends to anticipate future developments in the risk and control environment.
• Influence and shape the development and implementation of future-fit risk management and regulatory frameworks.
• Provide Senior Management with updates on relevant changes to policy or projects related to operational risk impacting their area of responsibility.