Senior Control Manager (CTO Infrastructure – Enablement)

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

• At least 5 years of hands-on experience within IT infrastructure and technology control capabilities either directly or as a 1/2/3LOD control management function.
• Previous experience leading teams required with remote team leadership experience preferred.
• At least 5 years of hands-on experience and subject matter expertise in management of operational risk, non-financial risk and/or technology & cyber risk.
• Experience across Data, IT, Risk Management, and / or Audit roles requiring management of diverse risk types is desirable.
• Previous experience of identifying, defining and solving problems that have impact on your work or the wider business.
• Financial Services or other highly regulated industry experience/exposure is preferred.
• Strong communication skills to influence and challenge stakeholders.
• Experience dealing with regulatory bodies engagement.
• Active industry recognized certificates will be an asset, e.g. CISA, CISSP, CRISC, CCSP etc.

• Partner with the GCIO CCO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group.
• Lead a specialist control team within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the Technology Infrastructure area of the Chief Technology Office within HSBC, who own the design of controls for the Bank: Configuration Baselines, Evergreening/Obsolescence, IT Asset Management, Capacity Management, IT service Acceptance, and manage infrastructure compliance with a wider set of controls such as Third Party and various Cyber requirements.
• Act as trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management, audits.
• Promote accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours.
• Provide specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours
• Advise and designing process and controls in a commercially viable, practical and effective manner.
• Identify trends to anticipate future developments in the risk and control environment.
• Influence and shape the development and implementation of future-fit risk management and regulatory frameworks.
• Provide Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.