IT specialist

IT specialist is responsible for providing hands on support and coordination of infrastructure and IT services. This includes supporting the organisation’s digital operations roadmap. The position is for individuals with proven experience in the relevant technical areas and problem-solving. The successful candidate will collaborate with cross-functional teams and contribute to strategic IT initiatives that enhance operational efficiency.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• 3 yrs+ experience in IT infrastructure management or technical support role in a manufacturing environment.
• Proven experience working in IT projects and working collaboratively in a team environment.
• Knowledge of hardware components, troubleshooting techniques, and repair processes.
• Familiarity with networking concepts and basic troubleshooting of network issues.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused attitude with a commitment to providing high-quality support.
• Ability to work independently and collaboratively in a team environment.
• Fluent in Polish and English.
• Microsoft Windows operating systems.
• Knowledge of Network architectures.
• PC installation, configuring and troubleshooting.
• LAN / WAN support.
• Help Desk support.
• Active Directory, SCCM, GPO.
• Software & hardware support (PC, laptop, server, printers, tablets, thin clients, mobile devices, CISCO switches, etc.).
• VMware or Hyper-V virtualization technologies.
• SQL Database administration.
• VDI (virtual desktop).
• Wireless controller & access point support.
• Terminal services experience utilizing thin clients.
• OT and/or IoT experience.
• Backup and Disaster Recovery procedures.

• Support overall digital operations roadmap and adoption of agreed technologies.
• Provide technical support for IT systems, applications, and infrastructure.
• Participate in IT projects from inception to completion, ensuring alignment with business objectives and timelines.
• Diagnose and resolve user-reported issues, ensuring minimal disruption to business operations.
• Monitor and maintain the organization's IT infrastructure, including servers, networks, and storage systems.
• Work closely with cross-functional teams to ensure IT solutions meet business needs.
• Provide training and support to end-users on new technologies and software applications.
• Excellent working knowledge of security, network and systems administration, data analytics, storage systems, and phone systems.
• Provide technical assistance/coaching to junior level infrastructure employees.
• Research and present new technologies that will enhance productivity & security.
• Provides user support in troubleshooting of desktop and laptop computers, printers, and fine-tuning/configuration of servers and networks.
• Support a variety of applications including shop floor control, bar coding equipment, workstations and Window based servers.
• Comply with all regulations related to government contracts, data privacy, & risk management.
• Maintain safety requirements and promote safety practices.
• Maintain quality standards.