ServiceNow Platform Lead

Uni Systems is a systems integrator providing consulting, design, implementation, and support in ICT integrated solutions and services across 20+ countries in Europe. The company employs over 1400 people and serves more than 200 customers across geographies and markets. Uni Systems emphasizes continuous development of its employees through technical trainings, leadership programs, workshops, e-learning courses, and a Mini MBA program in collaboration with ALBA Graduate Business School. The company offers hybrid working models, trainings, private medical insurance, and mental health programs.

• At least 5 years of relevant IT experience
• Minimum 2 years of experience in a similar role or projects
• ServiceNow Certified Application Developer (CAD) or equivalent certification
• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Strong hands-on experience in administering, maintaining, and configuring ServiceNow (ITSM and related modules)
• Solid background in requirements analysis and project delivery
• Good knowledge of the ServiceNow product suite and IT service management principles
• Experience in creating SOPs and technical documentation
• Familiarity with integration technologies (Web Services, REST, SSO, LDAP, etc.)
• Understanding of complex systems and interoperability
• Knowledge of IT security standards and project management methodologies
• Experience in solution design is an advantage
• Good knowledge of English: minimum B2 (CEFR)

• Ensure the security, availability, performance, and continuous improvement of the ServiceNow platform in collaboration with Architects and Developers
• Oversee development activities, including enhancements and defect resolution
• Manage the platform across its full lifecycle (design, implementation, operation, optimization)
• Deliver demos and training sessions for end users and support teams
• Engage with internal stakeholders to understand expectations and platform usage needs
• Gather, analyze, and validate business and user requirements
• Translate requirements into efficient technical solutions aligned with architecture standards
• Present proposed solutions to both technical and non-technical audiences
• Support the implementation of organization-wide service management capabilities
• Coordinate development and improvement initiatives with Architects and Developers
• Provide input on business requirements and technical designs
• Contribute to solution architecture and development activities
• Support cross-functional teams in areas such as risk, security, and disaster recovery
• Maintain up-to-date documentation (technical specs, SOPs, user guides, knowledge base articles)

Uni Systems provides equal employment opportunities and prohibits discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics.