Innovation Product Designer, GenAI Platform (Financial Services)

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

• 3+ years professional product design
• Has designed features end-to-end for web applications in production
• Portfolio (Required) - Must demonstrate end-to-end design for complex web applications
• B2B, data-heavy, or workflow products are the highest signal - consumer-only portfolios are a weak fit
• Must show both interaction design quality and visual design craft
• Expert Figma proficiency - components, variables, auto-layout, prototyping; produces high-fidelity, handoff-ready deliverables independently
• Strong interaction design - thinks in flows, states, and edge cases
• Strong visual design sensibility - typography, spacing, color, and information hierarchy
• User research skills - can plan and run usability tests and user interviews independently
• Technical fluency - can communicate with engineers about implementation details and flag constraints early

Nice to have:

• Financial services, fintech, or data platform design background
• Experience designing data visualization, dashboards, or analytics interfaces
• AI or ML product design experience - familiarity with streaming interfaces, confidence indicators, and human-AI interaction patterns
• Ability to prototype in code (HTML/CSS, Angular, or similar)
• Experience with motion and interaction design for complex state transitions
• Startup experience as an early or founding designer

Product Design:

• Own end-to-end design for product features - research and ideation through high-fidelity design and implementation support
• Design intuitive interfaces for integration configuration, transformation building, workflow monitoring, and results exploration
• Create clear UX for communicating AI outputs - confidence levels, transformation previews, and error states that help users build appropriate trust in AI-generated results
• A fierce defender of user needs and the jobs to be done, all while making high-judgment UX tradeoffs - especially around AI interaction patterns, information density, and user types.
• Contribute to and maintain the design system in Figma — components, tokens, and patterns

AI-Specific UX:

• Design interaction patterns for AI-assisted transformation building - streaming outputs, accept/reject/edit flows, and progressive disclosure of complex results
• Handle the unique challenge of designing for non-deterministic AI outputs - where the same input may produce different results each time
• Design feedback mechanisms that capture user corrections and improve AI quality over time

Data-Intensive Interfaces:

• Design for complex, data-dense environments - integration configuration screens, transformation preview panes, execution monitoring dashboards, and audit log views
• Balance information density with clarity - our users need depth, but the interface should never feel overwhelming

Research & Collaboration:

• Plan and conduct usability tests and user interviews with financial services personas; synthesize findings into design decisions
• Work directly with engineers and the Technical Product Manager to ensure design quality through to production
• Flag technical feasibility issues early in the design process; prototype in code when needed