Polish Speaking Consultant Video Streaming Platform - Work In Greece

Mercier Consultancy Global is the premium division of Mercier Consultancy, dedicated to delivering world-class recruitment and consulting solutions across the healthcare and BPO industries worldwide.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service or technical support, preferably in the streaming or technology sector.
• Strong communication and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Familiarity with CRM systems and general computer proficiency.
• Customer-oriented attitude with a passion for helping others.
• Willingness to work flexible hours and adapt to team needs.

• Provide high-quality customer support in Polish for users of the video streaming platform.
• Assist customers with inquiries related to account management, content access, and technical issues.
• Troubleshoot and resolve user concerns promptly to ensure a seamless streaming experience.
• Document customer interactions and issues comprehensively in the CRM system.
• Collaborate with internal teams to escalate complex issues and contribute to service improvements.
• Stay updated on platform features, content updates, and industry trends to better assist customers.