Service Operations Wi-Fi L1 Support

Mindbox connects top IT talents with technology projects for leading enterprises across Europe. The company focuses on matching skills with projects that use modern tech stacks, solve real business challenges, and provide space for growth. Mindbox supports delivering technology solutions for well-known brands, emphasizing knowledge-sharing and continuous development.

• Technical expertise in Wi-Fi infrastructure and related components.
• Strong understanding of data network topologies and protocols.
• Experience working in incident-driven environments, ideally within large-scale IT network operations.
• Familiarity with ITIL processes and exposure to Agile methodologies.
• Excellent collaboration and communication skills to work effectively in a global team setting.
• A proactive mindset with the drive to identify and implement service improvements.
• Willingness to learn and adapt to new telecom technologies and tools.

• Provide L1 expertise for Wi-Fi incidents globally, ensuring quick and effective resolution.
• Act as a subject-matter expert during crisis calls, coordinating recovery efforts and engaging the right stakeholders.
• Collaborate with IT teams, including Incident Management, to provide accurate inputs during outages.
• Support Incident Management during Post-Incident Reviews and help identify improvement areas.
• Work with global teams and service providers to maintain standards and enforce contractual service commitments.
• Drive continuous improvement initiatives using data-driven insights to enhance infrastructure stability.
• Ensure adherence to ITIL/Agile best practices during operations and process refinements.