IT Support Specialist

Our platform provides customers with an immutable, historical archive of their data in systems such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk.

We protect our customers against everything, ranging from ransomware to simple accidents.

The majority of our back-end components are written in clean, modern C++ using mainly purpose-built components. Components responsible for business processes and data mining are built using Common Lisp. Everything runs on Linux.

We pride ourselves on backing up billions of objects over foreign APIs using imperfect networks on systems with finite memory and making it all happen in a performant, reliable, and predictable way.

• Hands-on experience in onsite IT support or an internal IT team
• Confident troubleshooting across both Windows and macOS
• A natural ability to explain technical things to non-technical people patiently and clearly
• Comfortable working independently and managing your own priorities in a busy office
• A pragmatic, get-it-done mindset; you'd rather fix the problem than debate the theory

Nice to have:

• Experience supporting a growing or fast-paced office environment
• Familiarity with Microsoft 365 user administration & MDM solutions
• Hands-on experience with meeting room AV and video conferencing equipment
• Exposure to ticket-based support workflows (Jira, Freshdesk, or similar)

• Set up and prepare laptops and peripherals so new hires are ready to go from day one
• Provide face-to-face support at colleagues' desks, troubleshooting Windows and macOS issues, docks, monitors, headsets, and cables
• Own the meeting room tech: make sure screens, cameras, and conferencing tools work before every important call
• Manage hardware inventory, coordinate replacements, and keep track of what's deployed where
• Handle first-line support tickets for hardware, operating systems, and standard applications
• Support desk moves, office reconfigurations, and new equipment rollouts as the team grows
• Coordinate with vendors and internal teams to resolve issues that go beyond first-line troubleshooting
• Follow and improve defined IT processes and escalation paths so nothing falls through the cracks