Onsite Engineer (Regular)

• Diploma or Bachelor holder in Computer Science/Information Technology
• 2-3 years of relevant experience in Desktop Support
• IT knowledge in Windows 8, Windows 10, Windows 11, and basic network setup troubleshooting
• Hardware knowledge including PC, laptop, printer/copier/scanner, projector, tele-conference equipment, and mobile phones
• Hardworking with positive work attitude and passion to excel in IT industry
• Good customer service mindset
• Able to work under minimal supervision
• Must work from client premises
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server) sufficient to isolate end user problems
• Customer focus with exceptionally good customer service, interpersonal, and telephony skills
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitask
• Team player who is self-motivated, self-disciplined, and shows initiative

• Diagnose and resolve software and equipment incidents, including operating systems (Windows and Mac) and various software applications
• Maintain a first class level of customer service ensuring timely, efficient, and professional problem resolution
• Install, upgrade, patch, support, and troubleshoot Macintosh and Windows Operating Systems and applications such as Microsoft Office and Adobe
• Perform smart hands and eyes for Infrastructure
• Provide break-fix support for laptops, desktops, tablets, and associated hardware peripherals
• Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment
• Manage desktop lifecycle programs including asset management from delivery through end of life, builds, application installations, user migration, and hardware installations
• Coordinate with vendors for external support and repair
• Actively monitor ticket queue and assigned tickets ensuring accurate logging, categorization, prioritization, initial diagnosis, routing, escalation, and data integrity in ticketing tools
• Meet established Service Level Agreements (SLAs) guidelines
• Provide IMAC support including large scale/bulk office moves and re-stack activities
• Support Operating System, software, MS Office suite, and other business applications
• Manage ticket queue in ticketing tools ensuring resolution and closure within defined service levels
• Respond to end-user requests for ticket status updates and follow up promptly
• Coordinate with vendors for end-user support such as hardware vendor technicians for warranty repair/replacement
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades
• Manage asset control and stock of IT hardware and assets
• Provide accurate and timely documentation in IT Service Management Tool
• Participate in hardware and software rollout projects including Windows migration, office moves, and new equipment installations

Recruitment fraud warning: DXC does not make offers of employment via social media networks and never asks for money or payments from applicants or to purchase IT or other equipment on their behalf.