Technical Leader (IT Operations, Oracle CRM)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2024 global revenues of €22.1 billion.

• Hands-on experience in IT operations or application support in an enterprise environment
• Good understanding of ITIL processes (Incident, Problem, Service Request Management)
• Strong SQL skills for analysis and diagnostics
• Initial leadership or coordination experience
• Confidence working in an incident-driven production environment
• Proficiency in Hindi and good understanding of Indian culture
• Very good communication skills in English
• Experience with middleware and system integrations is nice to have

• Resolve incidents, problems, and service requests in line with ITIL practices
• Perform root cause analysis and drive long-term production stability
• Provide operational support for Oracle CRM environments
• Use SQL for diagnostics, analysis, and troubleshooting
• Participate in patching, upgrades, and maintenance windows
• Support service transition activities at an initial level
• Coordinate daily work with offshore teams, especially teams based in India
• Support knowledge sharing and development of less experienced team members