Junior Customer Support Engineer

ADB is a technology company with over 30 years on the market, providing products used by over 200 of the world's top Pay-TV and broadband operators. The company has patented around 400 solutions and serves nearly a million users. ADB develops products for the world's largest Telco operators and has teams across Europe, the US, and Asia. The company supports internal mobility, promotions, and career path changes, with employees staying on average over 10 years.

• Engineering background (students or graduates in computer science, computer engineering, or related fields welcome)
• Linux experience at system administrator level
• Knowledge of databases: MySQL, PostgreSQL, writing queries
• Log analysis
• Bash scripting
• Communication skills and customer orientation including patience, empathy, and understanding
• Curiosity and detail-oriented approach
• Ability to work under pressure and make quick decisions
• Teamwork and knowledge sharing
• Self-development orientation
• English and Polish language skills
• Willingness to work shifts and on-call duty

Nice to have:

• Experience in customer support/service role
• Knowledge of DVB domain
• Knowledge of monitoring systems (Grafana, Prometheus, Kibana/Elasticsearch, Zabbix)
• Knowledge of containerization systems (Docker Swarm, Kubernetes)
• Scripting language knowledge
• Ability to read and understand technical documentation
• Network troubleshooting and analysis of software and communication protocols
• Knowledge of Jira and Confluence

• Analyse customer requests, taking responsibility for them until resolved
• Investigate, diagnose, identify solutions, and resolve issues following standard procedures or escalate appropriately
• Provide continuous feedback to customers via phone or systems
• Prioritise and manage multiple open issues simultaneously
• Prepare reports and document technical knowledge in procedures or instructions, improving existing documentation
• Continuously monitor system performance and proactively detect, analyze, and resolve potential issues to ensure high availability
• Participate in on-call duty following onboarding period

This is shift work with willingness to work shifts and on-call duty required.