Service Operations Wi-Fi L1 Support

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe.

• Technical expertise in Wi-Fi infrastructure and related components.
• Strong understanding of data network topologies and protocols.
• Experience working in incident-driven environments, ideally within large-scale IT network operations.
• Familiarity with ITIL processes and exposure to Agile methodologies.
• Excellent collaboration and communication skills to work effectively in a global team setting.
• A proactive mindset with the drive to identify and implement service improvements.
• Willingness to learn and adapt to new telecom technologies and tools.

• Provide L1 expertise for Wi-Fi incidents globally, ensuring quick and effective resolution.
• Act as a subject-matter expert during crisis calls, coordinating recovery efforts and engaging the right stakeholders.
• Collaborate with IT teams, including Incident Management, to provide accurate inputs during outages.
• Support Incident Management during Post-Incident Reviews and help identify improvement areas.
• Work with global teams and service providers to maintain standards and enforce contractual service commitments.
• Drive continuous improvement initiatives using data-driven insights to enhance infrastructure stability.
• Ensure adherence to ITIL/Agile best practices during operations and process refinements.

Work location hybrid with 6 days per month required from the office in Kraków.