Senior Software Engineer

Zendesk is a company founded by three Danish entrepreneurs, focused on helping customers build great relationships with their customers. Zendesk software powers billions of conversations with well-known brands. The company maintains a fun, positive, and down-to-earth culture and offers a hybrid way of working with offices worldwide.

Required:

• Fluent in at least one of Python or Ruby
• At least 3 years of experience building, scaling, and operating large scale applications
• Previous experience delivering AI products
• Fluency with RESTful API, Kafka, Docker, Kubernetes, and cloud platforms like AWS or GCP
• Ability to work with uncertainty and adapt to changing priorities
• Strong team collaboration and respect for members' perspectives

Preferred:

• Experience with Airflow or Metaflow
• Experience with recent tooling around LLM evaluation and monitoring
• Familiarity with machine learning libraries such as Pytorch
• Experience with SQL or DBT

• Work closely with ML Scientists to help bring ML-powered features into production
• Contribute to discussions about technical design
• Build tools to support model experimentation and model management
• Collaborate with DevOps, feature teams, platform teams, and product
• Contribute to initiatives around improving the scalability and robustness of platforms
• Design, prototype, and refine scalable infrastructure

• This position may use artificial intelligence or automated decision systems to screen or evaluate applications in accordance with company guidelines and applicable law.
• Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion.
• Reasonable accommodations are available for applicants with disabilities and disabled veterans upon request.