Loyalty/CI Product Owner

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Simply put, we connect people with moments that matter.

• 7+ years of experience working with Airline technology, travel platforms, or related enterprise systems
• Strong experience in customer‑facing roles, including handling customer requests, CRs, and solution discussions
• Experience working with platform‑based products and/or API‑driven architectures (experience with Mosaic is a strong plus)
• Proven ability to translate business needs into clear, actionable product requirements
• Strong ownership mindset, with the ability to balance short‑term customer needs and long‑term platform strategy
• Comfortable operating in a highly cross‑functional, multi‑stakeholder environment with competing priorities
• Ability to work independently and drive outcomes across geographically distributed teams
• Excellent organizational and prioritization skills, managing multiple customer requests in parallel
• Strong business acumen and analytical thinking
• This role requires an AI‑first approach to product ownership. The successful candidate is expected to use AI tools extensively across customer engagement, requirements definition, backlog management, analysis, documentation, and communication to accelerate delivery and improve quality, while operating within Sabre’s AI governance and security standards.
• Excellent written and verbal English communication skills; comfortable presenting to customers and internal stakeholders

Nice to have:

• Solid understanding of Loyalty programs, customer data, profiles, or Customer Insight‑type platforms
• Understanding of emerging trends in travel retailing, personalization, and AI‑driven insights
• Technical background or experience collaborating closely with engineering teams (APIs, SQL knowledge is a plus)

• Own and oversee the Loyalty product area, including functional scope, priorities, and ongoing evolution
• Act as the primary owner for customer reported Change Requests (CRs), enhancements, and functional inquiries related to Loyalty
• Partner with airline customers to understand loyalty program needs, configurations, and integration expectations
• Work closely with Engineering, Delivery, and Care teams to assess feasibility, impact, and sequencing of Loyalty changes
• Ensure alignment between customer commitments, product roadmap, and platform strategy
• Own functional responsibility for Customer Insights, with a strong focus on Mosaic platform capabilities
• Handle customer requests related to Customer Insight configuration, data usage, integrations, and platform behavior
• Drive the evolution of Customer Insight components within Mosaic, ensuring scalability, consistency, and reusability
• Collaborate with platform and architecture teams to align Customer Insight capabilities with Mosaic standards and APIs
• Translate customer needs into clear business requirements, user stories, and acceptance criteria
• Partner with internal Product Managers to ensure alignment with broader product vision and investment strategy
• Work closely with Sales, Account Management, Program Managers and Delivery teams to support customer engagements, solutioning, and pre‑sales discussions
• Support customer demos, solution walkthroughs, and functional deep dives as needed
• Act as a subject‑matter expert (SME) for Loyalty and Customer Insights across internal teams
• Own and manage the product backlog for assigned areas and items clarity, including prioritization and scope definition
• Participate actively in scrum ceremonies, providing guidance and clarifications to engineering teams
• Review and accept delivered work to ensure it meets defined requirements and customer expectations
• Analyze, triage, and support resolution of production and maintenance issues related to Loyalty and Customer Insights

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.