API Optimization Manager

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company known for its three brands: RateHawk, ZenHotels and Roundtrip, spanning over 220 markets worldwide. RateHawk is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It aggregates offers from more than 320 global wholesalers, consolidators, OTAs, and DMCs, plus over 130,000 directly contracted properties, providing clients in over 220 source markets access to more than 2,700,000 properties worldwide.

• Minimum of 3 years of successful experience in the travel industry overseeing end-to-end API optimization
• Experience managing onboarding of API connected customers and acting as primary point of contact for API-related inquiries and issues
• Fluent English; Italian is ideal; other languages are advantageous
• Willingness to travel up to 40% of the time
• Strong analytical skills; comfortable with data-driven decision-making and metrics
• Proactive, ambitious, motivated, action-oriented, results-focused, with appetite for innovative technology
• Comfortable with fast-changing business environment and a team player
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

• Continuously monitor commercial and technical metrics for partners to ensure constant improvements
• Track and analyze KPIs such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
• Conduct detailed analysis of metrics to identify areas requiring improvement
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
• Maintain clear and effective communication channels to facilitate prompt issue resolution
• Foster the development of new features in the market
• Scale new features for quick implementation by clients
• Work closely with commercial teams to ensure client KPIs are met
• Provide strategic recommendations to improve the performance of top clients
• Identify technical gaps in client integrations
• Collaborate with clients to resolve integration issues and enhance API usage experience
• Spend approximately 40% of working time on business trips, including meetings with clients and industry events

This is a remote vacancy open to candidates residing in Europe.