Junior Tutor Success Communication Specialist

One of the largest educational companies in Europe is seeking a Junior Tutor Success Communication Specialist to join their team supporting tutors.

• Experience in customer service
• Advanced knowledge of English
• Ability to conduct professional and factual communication
• Experience working with various communication channels (phone, email, chat, video)
• Good work organization and ability to prioritize tasks
• Responsibility for timely completion of assigned tasks
• Ability to analyze current activities and propose improvements
• Willingness to work according to established procedures and standards
• Independence, accuracy, and commitment in performing tasks

• Collaborate with the HR team regarding communication with Polish and Native Speaker tutors, including recruitment and onboarding stages
• Ensure consistency, effectiveness, and timeliness of communication with tutors
• Manage various communication channels: chat, telephone, video, email, Telegram
• Analyze indicators and recommend improvements
• Handle processes related to cooperation with tutors according to the Client's guidelines