Product Owner

The IT Product Owner is responsible for optimizing user productivity within the SF1 framework by managing product backlogs, ensuring effective sprint governance, and facilitating the adoption of AI features across Sales and Finance operations in the retail media industry.

• Experience in IT product ownership within Salesforce ecosystem (3-5 years).
• Strong understanding of Agentforce product management including backlog management and sprint governance.
• Use case scoping and sizing experience.
• Proficiency in English and French (bilingual required).
• Adoption measurement skills including defining KPIs and reporting metrics.
• Dependency management skills coordinating with BPO counterparts, IIT shared platform team, and Agentforce Developer.
• Change management support including collaboration on user communication, training design, and launch readiness.
• Awareness of Agentforce roadmap and platform releases relevant to SF1 productivity use cases.

Nice to have:

• Experience with AI and agent features.
• Strong skills in user empathy and communication with Sales and Finance teams.

• Manage product backlog including sprint governance, acceptance criteria, and definitions across Sales and Finance agent use cases.
• Demonstrate familiarity with SF1 platform including Sales Cloud, Service Cloud, and Agentforce configuration.
• Scope and size use cases; transform friction points into actionable agent stories.
• Define and track adoption KPIs such as activation rates and error reduction, reporting metrics to V-Team Lead.
• Coordinate with BPO counterparts and development teams to manage dependencies effectively.
• Support change management by collaborating on user communication and training for agent releases.
• Maintain awareness of the Agentforce roadmap to identify relevant platform releases for SF1 productivity.