IT Product Owner

The IT Product Owner is responsible for managing the end-to-end product lifecycle for agent-driven customer journeys, ensuring alignment between business objectives and the technical delivery team.

• Experience in Agentforce product ownership and backlog management.
• Proven ability in designing customer journey flows and UX specifications.
• Experience defining KPIs and measuring success in product delivery.
• Strong understanding of stakeholder needs and communication skills.
• 3-5 years of relevant experience in Salesforce product ownership or functional consulting.

Nice to have:

• Familiarity with churn prevention and onboarding recovery strategies.
• Knowledge of B2B SaaS or adtech environments.
• Experience working within Agile frameworks.

• End-to-end backlog management for agent-driven journeys, including sprint planning and acceptance criteria.
• Designing customer journeys focused on campaigns, churn prevention, and onboarding recovery.
• Collaborating with the engineering team to specify, test, and iterate on agent prompts and evaluation harnesses.
• Defining success metrics for each customer journey and tracking performance against those KPIs.
• Aligning stakeholders, including Marketing, Care, and Sales, with the IIT delivery squad on project priorities.
• Maintaining the Agentforce feature roadmap and proposing new capabilities for improving outcomes.
• Coordinating with relevant teams to ensure correct sequencing of deliveries based on dependencies.