Cloud Support Engineer

• 1–3 years of experience in support, cloud, or sysadmin roles
• Knowledge of AWS or Azure (GCP is a plus)
• Basic networking understanding including DNS, routing, and firewalls
• Experience with ticketing tools such as Jira
• Strong problem-solving and organizational skills

Nice to Have:

• FinOps or governance exposure
• Scripting skills in Python, PowerShell, or Bash
• Basics of Infrastructure as Code
• Cloud certifications (AWS, Azure, GCP)

• Triage, troubleshoot, and resolve cloud support tickets
• Manage ticket lifecycle and meet SLA targets
• Perform daily operations (access, monitoring, tagging, basic networking)
• Support GitHub administration and IAM processes
• Assist with cost analysis (FinOps) and documentation improvements