ServiceNow Operational Product Owner

• Minimum three years' experience in ServiceNow as a product owner, business analyst, technical consultant or solution architect
• Strong experience in cooperation with development team
• Knowledge of ServiceNow platform capabilities, modules and architecture (optional)
• Experience in business analysis, gathering requirements and refining tasks
• Fluent English (written and spoken)
• Effective communication and interpersonal skills to engage with both technical and non-technical stakeholders
• Ability to take end-user perspective and proactively suggest the best available solution
• General knowledge of ServiceNow integration capabilities and third-party tools (LDAP, SSO) - advantage

Backlog management:

• Maintain and prioritize the product backlog
• Ensure clarity and order in tasks, making sure backlog items are well-defined and aligned with the product vision provided by the Product Manager

Collaboration with technical (development) team:

• Write detailed user stories and acceptance criteria
• Work with Product Manager and stakeholders and then with development team to refine requirements as needed
• Serve as the primary liaison between the development team and Product Manager for day-to-day operations
• Ensure the team clearly understands the requirements and priorities
• Participate in planning meetings to select work items for the development team
• Participate in daily stand-ups to address and resolve any immediate issues that may arise
• Participate in retrospective meetings

Release planning and support:

• Plan and coordinate product releases, ensuring alignment with the roadmap and readiness for launch
• Provide ongoing support for the product post-release, including bug fixes and minor enhancements

Feedback Integration and improvement initiatives:

• Gather feedback from end-users and stakeholders to refine and improve product features
• Incorporate lessons learned into the product backlog for continuous improvement

Risk & issue management:

• Anticipate potential risks or blockers in operational activities and collaborate with the team to develop mitigation strategies

Documentation & communication:

• Keep updated documentation related to backlog items, sprint outcomes, and overall product processes
• Ensure transparent and consistent communication with all relevant teams and stakeholders.

Work model – preferably one visit to the office per week (Warsaw), but remote work is also possible.