Cloud Support Engineer

Pretius is a Polish software company founded in 2006 in Warsaw. That's right - we have 19 years of experience in developing dedicated software systems. From the very beginning we have been working with market leaders in need of enterprise solutions. We can boast that as many as 93% of our clients, after completing their first project, either continue working with us straight away or come back after time with new projects. With over 180 specialists on board, we are able to take care of the full range of services - from business analysis, design and development to long-term maintenance. In 2016, we founded our sister company IN Team, specialising in body leasing, and in 2021 the Pretius Low-Code brand was launched.

• Strong customer service mindset; clear and professional communication with technical and non-technical audiences
• Working knowledge of at least one cloud platform (AWS or Azure) with interest in GCP
• Basic networking knowledge (DNS, routing, firewalls/security groups, load balancing, troubleshooting)
• Experience with ticketing systems (e.g., Jira Service Manager)
• Ability to handle multiple requests, prioritize, and communicate progress proactively
• Structured troubleshooting skills (analysis, isolation, logical problem-solving)

Nice to have:

• Knowledge of FinOps (tagging, cost allocation, budgets, optimization)
• Understanding of cloud governance (policies, access reviews, audits)
• Basic scripting/automation (PowerShell, Python, Bash, CLI tools)
• Familiarity with IaC tools (Terraform, CloudFormation, ARM, Bicep)
• Experience with monitoring and observability (alerts, dashboards, runbooks)
• Foundational cloud certifications (AWS, Azure, or GCP)

• Act as first point of contact: triage, diagnose, and resolve or escalate requests
• Manage end-to-end ticket lifecycle, ensuring SLA compliance and clear communication
• Perform multi-cloud operations (AWS, Azure, GCP) including access, resources, networking, and monitoring
• Support GitHub and IAM (access control, permissions, authentication issues)
• Monitor and optimize cloud costs, including anomalies and chargeback/showback support
• Maintain documentation and drive continuous improvement (automation, post-incident insights)