IT Engineer

Xceedance Consulting Polska Sp. z o.o. is an industry-focused managed services company partnering with insurers, reinsurers, and brokers worldwide. The company supports launching new products, driving operations, implementing technology, and delivering advanced analytics and process optimization.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment.
• Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus.
• Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements.
• Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through.
• Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately.
• Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage.
• Foundational understanding of AI concepts, including how machine learning models work, common AI use cases, and basic principles of data handling.
• Ability to use AI-powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy.
• Fluent command of the Polish language (C1/C2).

• Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals).
• Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs.
• Support employee onboarding and offboarding, including device setup, access requests, and equipment returns.
• Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking.
• Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting.
• Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V).
• Coordinate with regional/global IT teams and vendors for escalations and advanced support.
• Maintain documentation, support compliance activities, and follow information security policies.