IT Analyst (Italian speaking)

Hermes Reply specializes in architectural and technological solutions, Application Maintenance services for the Automotive & Manufacturing sector, and management consulting. By combining in-depth knowledge of production processes, Industry 4.0 technologies, delivery capabilities, and strategic vision, Hermes Reply supports its clients on their digital transformation journey, enabling the adoption of digital enablers and achieving both short-term results and long-term success.

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Very good knowledge of Italian language.
• Good knowledge of English and Polish language.
• Availability to work in shifts and on-call.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a valuable plus.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter.

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets.
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server.
• Managing the end to end communication with the client.