Technical Leader (IT Operations, Oracle CRM)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

• Hands‑on experience in IT operations or application support in an enterprise environment
• Good understanding of ITIL processes (Incident, Problem, Service Request Management)
• Strong SQL skills for analysis and diagnostics
• Experience with middleware and system integrations nice to have
• Initial leadership or coordination experience
• Confidence working in an incident‑driven production environment
• Proficiency in Hindi and good understanding of Indian culture
• Very good communication skills in English

• Resolve incidents, problems, and service requests in line with ITIL practices
• Perform root cause analysis and drive long‑term production stability
• Provide operational support for Oracle CRM environments
• Use SQL for diagnostics, analysis, and troubleshooting
• Participate in patching, upgrades, and maintenance windows
• Support service transition activities at an initial level
• Coordinate daily work with offshore teams, especially teams based in India
• Support knowledge sharing and development of less experienced team members