Head of Design Digital Commerce

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to "WOW" the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

• A master's degree in a relevant field (e.g. interaction design, product design, user experience design)
• 10+ years of experience in product design with significant leadership responsibility, including managing multidisciplinary design teams of 15+ people
• Proven track record of shaping design strategy in large and complex organisations, ideally within scaled B2B, B2C or omnichannel commerce ecosystems
• Experience building and leading design organisations, including hiring, developing and coaching senior designers and managers
• Demonstrated ability to define and drive a multi-year design vision connected to business strategy, commercial KPIs and customer value
• Proven expertise in establishing and scaling design systems across multiple digital products and markets
• Strong experience with hypothesis-driven design, experimentation frameworks, A/B testing, CRO and data-informed decision-making
• Deep experience operating in agile, product-led organisations in close partnership with product, engineering, marketing and commercial teams
• Experience influencing complex stakeholder landscapes, including executive alignment, change management and driving design maturity
• Leadership experience in digital transformation initiatives within global matrix organisations (preferred)
• Understanding of beverage, FMCG, retail or commercial value chain ecosystems (preferred)
• Experience working across multiple markets, adapting global standards while enabling local execution (preferred)
• Experience implementing DesignOps practices to improve efficiency, consistency and tooling (preferred)
• Excellent verbal and written skills in English

• Defining and shaping the global product design vision and strategy aligned with the overall Digital RTC strategy and eazle brand values
• Delivering business impact individually and through others across the full Digital RTC portfolio and HEINEKEN broadly, while setting design standards, processes and best practices with impact at leadership team level and across Commerce
• Advocating for user-centred design principles and aligning design strategy with market and portfolio context
• Designing and establishing portfolio-level quality control strategies, including design performance management, quality control mechanisms, brand guidelines, bar raisers, leadership review optimisations and supporting processes
• Leading, mentoring, upskilling and inspiring Senior Product Designers and Design Leads while building a best-in-class design organisation and fostering a culture of belonging and collaboration
• Actively embedding cultural and organisational initiatives that strengthen collaboration and design maturity
• Owning and delivering the overarching design strategy, balancing customer needs, business goals and technical feasibility
• Overseeing the evolution and consistent application of brand guidelines across all digital products
• Driving adoption and continuous improvement of design systems, ensuring accessibility and scalability at enterprise scale
• Defining and scaling effective ways of working beyond portfolio impact to broader D&T teams and supporting cross-department optimisation
• Fostering a culture of feedback, experimentation and continuous improvement
• Leading engagement with senior business stakeholders, Product Owners, Engineering and external partners

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.