Cloud Support Engineer

At Pretius, we are looking for Cloud Support Engineer to a project for global-scale platform in the field of gaming and lotteries.

• Strong customer service mindset; clear and professional communication with technical and non-technical audiences
• Working knowledge of at least one cloud platform (AWS or Azure) with interest in GCP
• Basic networking knowledge (DNS, routing, firewalls/security groups, load balancing, troubleshooting)
• Experience with ticketing systems (e.g., Jira Service Manager)
• Ability to handle multiple requests, prioritize, and communicate progress proactively
• Structured troubleshooting skills (analysis, isolation, logical problem-solving)

Nice to have:

• Knowledge of FinOps (tagging, cost allocation, budgets, optimization)
• Understanding of cloud governance (policies, access reviews, audits)
• Basic scripting/automation (PowerShell, Python, Bash, CLI tools)
• Familiarity with IaC tools (Terraform, CloudFormation, ARM, Bicep)
• Experience with monitoring and observability (alerts, dashboards, runbooks)
• Foundational cloud certifications (AWS, Azure, or GCP)

• Act as first point of contact: triage, diagnose, and resolve or escalate requests
• Manage end-to-end ticket lifecycle, ensuring SLA compliance and clear communication
• Perform multi-cloud operations (AWS, Azure, GCP) including access, resources, networking, and monitoring
• Support GitHub and IAM (access control, permissions, authentication issues)
• Monitor and optimize cloud costs, including anomalies and chargeback/showback support
• Maintain documentation and drive continuous improvement (automation, post-incident insights)