Ruby on Rails Engineer (Product/Support)

Digital new agency is focused on helping consumers and brands better understand their environmental impact and make better choices for the planet. The role involves working at the intersection of engineering, product, and client interaction in a dynamic, ticket-driven environment.

• 5+ years of experience with Ruby on Rails
• Strong experience working with production systems
• Excellent debugging and problem-solving skills
• Ability to work across the stack (backend, integrations, basic infra)
• Strong ownership and communication skills
• Comfortable working in a dynamic, reactive environment

Nice to have:

• Experience in support / maintenance / similar roles
• Familiarity with monitoring tools (e.g. Datadog)
• Experience with AWS

• Handle and triage incoming client requests (Jira, Slack, calls)
• Investigate and resolve incidents across the full stack (backend, frontend, integrations)
• Work on production issues, from quick fixes to deeper root-cause analysis
• Collaborate with Product and Customer teams to understand and address user needs
• Implement small improvements and fixes independently
• Contribute to improving incident handling and support processes
• Participate in on-call rotations and ensure system reliability
• Provide technical input on feasibility and impact of client requests