Wi-Fi Support Specialist – Network Operations

As a Wi-Fi Support Specialist – Network Operations, you will be working for our client, a leading global financial institution committed to delivering seamless network and telecommunication services across numerous countries. You will play a crucial role in supporting Wi-Fi infrastructure, ensuring reliable connectivity, and driving continuous improvements to maintain top-tier service quality.

Krakow-based opportunity with hybrid work model (up to 3 days remote per week).

• Minimum 2 years of experience in Wi-Fi or data network support.
• Solid understanding of Wi-Fi infrastructure, data network topologies, and protocols.
• Technical skills in incident handling and resolution.
• Knowledge of ITIL or Agile frameworks.
• Strong collaboration skills and a proactive drive to improve service quality.
• Willingness to learn new telecoms technologies and supporting tools.

Nice to have:

• Certifications in networking or telecom (e.g., CCNA, CompTIA Network+).

• Support Wi-Fi incidents globally and provide expert resolution to ensure minimal service disruption.
• Collaborate with cross-functional IT teams, including Incident Management, during crisis situations to coordinate swift recovery efforts.
• Work as part of a global Network Operations Center (NOC), contributing to incident analysis and problem solving alongside diverse teams of engineers and vendors.
• Drive down infrastructure outages and prevent recurrence through proactive monitoring and improvements.
• Assist in Post Incident Reviews, ensuring root causes are identified and actionable strategies are implemented.
• Collaborate with service providers to ensure contractual obligations are met and foster continuous service improvements.

Only candidates with an existing legal right to work in the European Union will be considered for this role.

ITDS’s Whistleblower Procedure is available for reporting violations.