Technical Leader (IT Operations, Oracle CRM)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2024 global revenues of €22.1 billion.

• Hands-on experience in IT operations or application support in an enterprise environment
• Good understanding of ITIL processes (Incident, Problem, Service Request Management)
• Strong SQL skills for analysis and diagnostics
• Experience with middleware and system integrations (nice to have)
• Initial leadership or coordination experience
• Confidence working in an incident-driven production environment
• Proficiency in Hindi and good understanding of Indian culture
• Very good communication skills in English

• Resolve incidents, problems, and service requests in line with ITIL practices
• Perform root cause analysis and drive long-term production stability
• Provide operational support for Oracle CRM environments
• Use SQL for diagnostics, analysis, and troubleshooting
• Participate in patching, upgrades, and maintenance windows
• Support service transition activities at an initial level
• Coordinate daily work with offshore teams, especially teams based in India
• Support knowledge sharing and development of less experienced team members

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. They evaluate individuals based on qualifications and performance, not personal characteristics.