TPSA Service Delivery SME

HSBC Technology Poland is hiring for a senior role focused on third-party service delivery and operations within cybersecurity and IT systems management.

• 5+ years of experience in Cyber technical or specialist roles or similar experience.
• Strong knowledge and experience of Third Party/Supply Chain Management and risks.
• Strong knowledge and experience of IT systems and infrastructure and data security.
• Good understanding of service management principles.
• Experience in simple data analysis with tools like Excel, Power BI.
• Experience in Third Party Security Assessment Process, control testing or audit disciplines.
• Continuous improvement mindset, comfortable challenging existing processes.
• Ability to contribute to the team in achieving monthly targets (e.g. SLA) for Service Management.
• Plan and organise collaborative work and in-house cross-training opportunities to improve skills and capabilities.

• Lead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.
• Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs.
• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement.
• Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG.
• Collaborate with TPSA region leads to manage the SLAs.
• Identify and resolve service issues/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk.
• Enhance TPSA processes and build a resilient and engaged operational framework.
• Ensure security assessments comply with relevant regulations and standards.
• Create interlock with businesses, Procurement, and Technology teams to align service requirements.