IT Support Specialist

InsERT S.A. is a company established in 1992 that develops software for small and medium enterprises in areas such as accounting, HR, and inventory management. The company has nearly 350 employees and maintains a family-like, informal atmosphere without dress code or open-space offices, offering flexibility including working hours.

• Minimum 3 years of experience in a similar position.
• Very good knowledge of Microsoft Windows (10, 11), MS Office 365, LibreOffice, MS Teams, MS Outlook, Thunderbird, SharePoint sufficient to resolve technical and user issues.
• Good understanding of network concepts (LAN, WLAN, network resources, network printers).
• User-level knowledge of VPN solutions (OpenVPN, Ipsec).
• Ability to properly configure computer hardware (PC, Mac, mobile) and diagnose and resolve technical and usage problems with desktops, laptops, printers, scanners, projectors, UPS, audio/video conferencing systems, peripherals, VoIP phones, and smartphones.
• Experience working in a domain environment (Microsoft Active Directory) including onboarding new users and setting up new workstations.
• Familiarity with Group Policy, PXE, WDS, MDT, Print server, Netbios, DHCP, IPv4/IPv6, WPA2 Personal+Enterprise, certificates, and qualified signatures.
• User-level proficiency with Microsoft 365 platform (OneDrive, Outlook on the Web, SharePoint Online, Teams, Multifactor Authentication).
• Ability to create technical documentation and work meticulously with ticketing and change management systems.
• User-level knowledge of Linux, Android, MacOS, iOS.
• Experience with Windows cmd/powershell and Linux shell environments.
• Strong focus on quality of solutions and project management.
• Communicative, high personal culture, open and enthusiastic about daily user contact, assertive.
• Ability to work in a team, including under pressure and in dynamic conditions.
• Analytical thinking and proactive problem-solving skills.
• Punctual, independent, responsible, organized, and systematic.
• Quick learner, creative, open to development and seeking optimal solutions.
• Fluent in Polish and able to read technical documentation and work with English-language IT systems.

Nice to have:

• IT certifications and training.
• Completed own (non)IT projects.
• Experience with ESET Protect, 3CX PBX, Redmine, Zabbix, Lansweeper, Synology, video monitoring, building automation (access systems, alarm systems), and server and network hardware.

• Receiving and handling service requests as part of first-line IT support.
• Diagnosing and resolving current technical issues for end users working both in-office and remotely.
• Providing substantive support and consultations on email, software usage, VPN/WiFi, password and certificate management, and IT hardware.
• Supervising continuity and maintaining order in the company's IT infrastructure including devices, software, legality, inventory, and solution consistency.
• Installing, deploying, migrating, configuring, and technically supporting IT hardware, operating systems, user software, and networks.
• Actively participating in creating, testing, and implementing new internal IT solutions.
• Collaborating closely with server (Microsoft, Linux) and network administrators.
• Creating, developing, and updating technical and user documentation (procedures, instructions, technical descriptions) using WIKI systems, ticketing systems, and infrastructure change tracking.
• Ensuring quality and security of IT solutions used by end users.
• Cooperating with suppliers of consumables, hardware, services, and maintenance.
• Maintaining daily direct contact and building positive relationships with end users.
• Working in a hybrid Windows/Linux/Mac environment with on-premise and Microsoft 365/Azure cloud solutions.
• Operating in a network environment (Active Directory domain).