Head of Service Delivery Europe & Africa (f/m/o)

The company Inchcape Motor Polska Sp. z o.o. is an international automotive group operating in Poland since 2004. It is a partner of BMW, MINI, and BMW Motorrad brands, with sales salons and service centers in Warsaw, Wrocław, and Swadzim near Poznań. Inchcape also operates used car sales salons under the BRAVOAUTO brand and offers services for Jaguar and Land Rover brands at Inchcape Park in Warsaw.

• Experience in creating and leading high performing Service Delivery Teams.
• Strong experience with ITIL service management processes.
• Strong communication and influencing skills at all levels with deep subject matter expertise and pragmatic understanding of business needs.
• Ability to maintain good relations while providing necessary feedback and professional independence.
• Ability to effectively plan, manage, and prioritize work to meet multiple or competing objectives.
• Self-starter with skills in creating clear strategies and plans and delivering practical actions with minimal guidance.
• Ability to work collaboratively across international matrix structures and different cultures.
• Skilled in solution generation with a positive 'can do' attitude to overcome obstacles.

• Ownership of the Regional service delivery model and processes ensuring they are fit for purpose and followed to deliver agreed services.
• Ownership of key governance processes, Group IT General Controls, Change Management, and supplier management.
• Collaborate with support team managers to drive strategic change and innovation initiatives.
• Ownership of operational Service Delivery processes and KPIs, including Incident Management and Problem Management.
• Act as ultimate escalation point for Incident/Problem Management issues, leading Senior Managers and Infrastructure team to troubleshoot and resolve issues.
• Resource, manage, and develop technical and non-technical teams; succession planning throughout the department.
• Direct management of the team including objective setting, appraisals, and personal development.
• Manage key internal and external relationships with stakeholders.

Twoje dane osobowe zawarte w CV i innych dokumentach aplikacyjnych będą przetwarzane przez Inchcape Motor Polska sp. z o.o. z siedzibą w Warszawie wyłącznie w celach rekrutacyjnych w niniejszym procesie rekrutacyjnym na ww. stanowisko. W każdej chwili możesz nas poinformować o usunięciu danych. Szczegółowe informacje dotyczące przetwarzania danych osobowych dostępne są w Polityce prywatności w rekrutacji do Inchcape Motor Polska sp. z o.o.