IT Senior Operations Manager (ITIL)

We produce globally recognized brands and grow business leaders in the industry. Our portfolio includes trusted brands such as Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax®, and more. We operate in approximately 70 countries worldwide.

• Demonstrated passion and prior experience in learning to grow additional IT skills and knowledge in a similar role
• Strong analytical skills and ability to solve real world problems in a fast-moving environment through technology
• Driven to accomplish ambitious goals
• Strong leadership and communication skills with proficiency in crisis and conflict management
• Team player with various roles, backgrounds, and nationalities (business owners, product managers, architects, software developers, data engineers, etc.)
• Experience managing suppliers in outsourcing contracts and ability to work in multi-vendor environment

Nice to have:

• Previous experience in SAFe/Agile, IT Operations, and consumer knowledge
• Knowledge and experience on DevOps/Agile tools and technologies such as microservices, Google Cloud Platform, Python, Java, REST APIs
• Certifications: ITIL4, SREF

• Co-own ongoing integrated operational model of the Consumer Data Platform (CDP) with multiple supplier teams including governance of key ITIL processes such as incident management, change management, problem management, escalation management, capacity and performance management, and operational KPI reporting and analytics
• Provide technical expertise for issue resolution and root cause analyses
• Identify systemic operational challenges, bring technical leadership, and define repeatable SOPs or automation to address them with clear, well-defined outcomes and measurable standards for CDP platform
• Co-design and implement toolchain, processes, and standards to help the organization operate at scale and adopt best-in-class Site Reliability Engineering practices
• Co-lead the technical implementation of application and infrastructure monitoring and alerting in collaboration with in-house and external data and software engineers using cloud platform, database, and analytics technologies
• Understand interdependencies with other products/capabilities within the consumer space, define support designs and implementation plans of new integrations tailored for programs in the region
• Ensure work is delivered with quality, on-time, on-cost and according to business priorities and service level agreements with partners
• Implement security and access management controls, ensure platform compliance with P&G policies and existing privacy regulations
• Communicate system constraints to product teams, partner with stakeholders to assess innovation opportunities and new business cases
• Drive continuous improvement of reliability, security, efficiency, and scalability of production systems through software engineering practices in partnership with development teams by participating in system design consulting, platform management, and capacity planning

Employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions. We are an equal opportunity employer and do not discriminate based on legally protected factors.