L1 Service Desk Agent with Czech or Slovak

As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference.

• 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Proficient in Czech or Slovak and English (written and spoken).
• Comfort with basic technical troubleshooting and eagerness to learn.
• Experience with helpdesk software or remote tools is a plus.
• Strong problem-solving skills with attention to detail.

• Be the go-to expert for inbound customer service requests across multiple channels.
• Diagnose and resolve hardware and software issues, from password resets to software configurations.
• Leverage remote tools to troubleshoot and analyze technical issues.
• Escalate problems according to protocol, keeping customers informed.
• Keep customers in the loop, ensuring clear communication and high engagement.
• Update tickets and systems, ensuring all actions are accurately recorded.
• Take ownership of customer experience, ensuring high satisfaction and quick resolutions.