L1 Service Desk Agent with Czech or Slovak

7000 - 8400 PLN/ mies.Umowa o pracę (brutto)
JuniorFull-time·Umowa o pracę
#331851·Dodano 11 dni temu·16
Źródło: theprotocol.it
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Tech Stack / Keywords

Service Desk

Firma i stanowisko

As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference.


Wymagania

  • 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
  • Proficient in Czech or Slovak and English (written and spoken).
  • Comfort with basic technical troubleshooting and eagerness to learn.
  • Experience with helpdesk software or remote tools is a plus.
  • Strong problem-solving skills with attention to detail.

Obowiązki

  • Be the go-to expert for inbound customer service requests across multiple channels.
  • Diagnose and resolve hardware and software issues, from password resets to software configurations.
  • Leverage remote tools to troubleshoot and analyze technical issues.
  • Escalate problems according to protocol, keeping customers informed.
  • Keep customers in the loop, ensuring clear communication and high engagement.
  • Update tickets and systems, ensuring all actions are accurately recorded.
  • Take ownership of customer experience, ensuring high satisfaction and quick resolutions.

Oferta

  • Contract of employment
  • Over 8000 industry recognized trainings
  • Various options of development
  • Being part of a multicultural team
  • Possibility to use foreign languages on a daily basis
  • Teamworking and supportive atmosphere
  • Life insurance
  • Private medical care
  • Sport card
  • 26 days of holiday regardless of seniority
  • Possibility of hybrid work (1 day from the office) after initial training
  • Employee referral programme
Karta sportowa
Opieka zdrowotna
Ubezpieczenie
Bonusy
Diebold Nixdorf

Diebold Nixdorf

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