ServiceNow Developer (HAM Pro / SAM Pro) – UK Enterprise Client (m/f/d)

We are currently looking for an experienced ServiceNow Developer to support a UK enterprise customer with remediation and optimisation work across their existing ServiceNow implementation. The modules are already implemented, but there is a backlog of issues to be analysed and resolved across HAM, SAM, CMDB, Discovery, and Agent Client Collector (ACC).

• 8+ years of hands-on ServiceNow development experience
• Strong hands-on experience with CMDB, HAM Pro, SAM Pro, Discovery, and Agent Client Collector
• Proven experience in at least one end-to-end HAM Pro and SAM Pro implementation
• Strong JavaScript development skills
• Strong knowledge of ServiceNow scripting and development best practices
• Ability to work independently and deliver remediation work in an enterprise environment

Nice to have:

• ServiceNow certifications (CSA, CIS-HAM, CIS-SAM, CAD)
• Experience working in large-scale enterprise ServiceNow environments

• Provide remediation and technical support for ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and ACC
• Troubleshoot, debug, and optimise scripts and configurations following ServiceNow best practices
• Develop and maintain:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • UI Actions
  • GlideRecord queries
• Build workflows and automation using:
  • Flow Designer
  • IntegrationHub
  • Scripted REST APIs
• Support CMDB data quality improvements, CI relationship fixes, and reconciliation activities
• Collaborate with stakeholders and technical teams to deliver enhancements and stabilisation activities