Service Desk Agent with English and Italian

Fujitsu is a global leader in Japanese information and communication technology (ICT). The company delivers innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. Fujitsu focuses on collaboration and trust, working hand-in-hand with customers to transform industries, communities, and the world.

• Fluency in Italian and English
• High-level communication skills
• Basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction)
• Team-oriented attitude

• Performing 1st support line diagnosis and resolution of technical problems
• Forwarding requests to other departments if no other solution is possible
• Ensuring the quality of communication
• Registering and analyzing reports
• Suggesting improvements and optimizations