Customer Service Specialist/ Helpdesk with Italian, French or German

For our client—an international company in the fintech sector—we are looking for Spanish and Italian speakers to join their Customer Service department.

• High school diploma or equivalent (college education preferred).
• Proficiency in English and French or Italian or German languages
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

• Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to customers based on their needs.