Customer Service Specialist/ Helpdesk with Italian, French or German
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JuniorFull-time·Umowa o pracę
#331734·Dodano 12 dni temu·17
Źródło: theprotocol.itTech Stack / Keywords
MS Officeinternet navigationcustomer service
Firma i stanowisko
For our client—an international company in the fintech sector—we are looking for Spanish and Italian speakers to join their Customer Service department.
Wymagania
- High school diploma or equivalent (college education preferred).
- Proficiency in English and French or Italian or German languages
- Minimum of 1 year of experience in customer service or call center roles.
- Proficiency in MS Office and internet navigation.
- Ability to work flexible schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.
Obowiązki
- Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
- Listen actively to customers, empathize with their concerns, and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations to customers based on their needs.
Oferta
- Language courses on the eTutor platform
- Udemy e-learning platform – the scope of the learning path
- Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance
- Multisport card
- Christmas gifts
- Subsidised glasses up to PLN 1000
- Co-financing of kindergartens
- Integration activities - ping pong in the office, board games, volunteer projects
Kursy językowe
Szkolenia wewnętrzne
Opieka zdrowotna
Ubezpieczenie
Karta sportowa
Bonusy
Antal SSC/BPO
7 aktywnych ofert