Solutions Architect - Payward Services

Payward Services is Kraken's B2B infrastructure division. They sell crypto trading, fiat rails, yield, tokenized equities, and compliance to fintechs, neobanks, and institutions, enabling them to offer crypto without building it themselves. Bunq is already live on their stack with multiple other companies in the implementation phase. The team is scaling to match.

• 7+ years in a technical pre-sales role (solutions engineering or solutions architecture) at a B2B API or infrastructure company.
• Proven track record owning the technical pre-sales motion: discovery, solution design, PoC delivery, and deal-winning.
• Fluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debugging.
• Experience designing and building complex integrations for technical buyers at fintechs, banks, or neobanks, including customizations and bespoke work.
• Background building process from scratch; early or founding SE hire with experience creating playbooks.
• Strong knowledge transfer skills to package solution designs for faithful implementation.
• Clear, structured communicator capable of running discovery calls, design reviews, and handoff debriefs consecutively.
• Experience writing RFPs and documenting solution approaches clearly communicating product and customization benefits.

Nice to have:

• Crypto domain knowledge: trading, custody, KYC, staking, fiat ramp mechanics.
• Experience with embedded finance or crypto-as-a-service products.
• Experience with Coast and building proof of concept sales demos inside Coast.
• Hands-on with AI development tools (Claude Code, Cursor) for rapid prototyping.
• Experience building a playbook and hiring a team to run it.

• Run technical discovery with prospective customers alongside sales and Partner Solutions Lead, mapping their architecture, constraints, and compliance needs to the product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks).
• Help define the product suite through frontline discovery, identifying common asks and communicating priorities to engineering teams for product development.
• Design tailored solutions spanning existing offerings, customizations, bespoke integrations, or hands-on work in the customer's codebase.
• Scope and build proof-of-concepts demonstrating technical feasibility to win deals.
• Own a clean, structured handoff to the Implementation team, delivering PoCs, solution design documents, and knowledge transfer sessions.
• Build the pre-sales Solutions Engineering playbook from scratch, including discovery frameworks, solution templates, PoC standards, and handoff runbooks.
• Identify product gaps blocking deals, feed them into the roadmap with business context, escalate blockers to leadership, and help identify permanent solutions.

Applicants may redact or remove information identifying age, date of birth, or educational attendance/graduation dates on their resumes. The company considers qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance. Kraken is an equal opportunity employer and does not tolerate discrimination or harassment based on protected characteristics as outlined by federal, state, or local laws.